Technical Support Representative
We are one of the world's leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals. We connect people through what we do, and create a better world for sports, every single day!
All of our products are built in-house and are strictly related to sport. We are serving our customers with in-play live visualizations, as well as sports statistics widgets and raw data provided by our SportsAPI. All the features are created by using new technologies and the best practices around the process of software development.
WHAT ROLE WILL YOU TAKE ON A TEAM?
We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support Representative. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and assistance. You will be responsible for addressing customer inquiries, resolving issues, and providing timely and accurate information. If you are a problem solver with excellent communication skills and a passion for delivering outstanding customer experiences, we would love to have you on board.
- Respond to customer inquiries via text in a timely and professional manner.
- Assist customers in troubleshooting issues and provide effective solutions.
- Ensure customer satisfaction by addressing their needs and concerns.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with cross-functional teams to resolve complex customer problems.
- Stay up-to-date with product knowledge and industry trends to provide accurate information to customers.
- Escalate unresolved issues to appropriate teams and follow up as needed.
- Provide feedback and suggestions for process improvements to enhance the customer experience.
- Meet individual and team targets for response time, resolution, and customer satisfaction.
- Experience in customer support, operations, or trading from a B2B sports betting provider.
- Excellent communication skills, both verbal and written.
- Strong knowledge of the sports betting industry.
- Strong problem-solving and critical-thinking abilities.
- Empathy and patience when dealing with customer concerns.
- Ability to work well under pressure and in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency in using customer support software and tools.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
- Positive attitude and a genuine desire to help customers.
- Flexibility to work in shifts, including weekends and holidays, as needed.
Would be your advantage:
- Proficiency in Korean, Chinese, Ukrainian, Spanish, or Portuguese.
- Experience in trading a B2C sports betting operator (sportsbook).
- Familiarity with CRM systems and ticketing systems.
TEAM & WORKING CONDITIONS:
- Annual performance bonus
- Private medical care
- Lunch cards
- Sport cards
- Professional training & courses + English language courses
- Integration events, family picnic
- Additional days off for: birthdays, volunteer work
- Employee referral program
- Fruits / coffee / tea / drinks
- Fun office activities in our leisure zone such as: table football, play station, board games, darts
- Welcome pack
- All the equipment you need (laptop, extra-monitor, headphones), you only have to bring your talent!
There are 2 short stages ahead of you:
- Screening - phone call (15 min. in Polish)
- Second interview – video call with Hiring Manager (60 min. in English)